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Frequently Asked Questions

How does the AI know about my business?

We build a custom knowledge base for your AI using your website, service details, pricing, policies, and FAQs. This allows the AI to confidently answer questions and represent your business as if it were a trained employee.

Is this a live person or a bot?

It’s an AI-powered voice agent that sounds natural and conversational. It can answer calls, handle customer requests, and even book appointments just like a real receptionist — but it’s available 24/7.

Can the AI handle more than one phone number?

Yes. We can set up multiple phone numbers for your business (e.g., sales line, service line, after-hours) and connect each one to the same AI or different AI agents for different purposes.

Will the AI work with my current booking system?

Yes. Our upgraded plan connects directly to your calendar so the AI can offer available time slots and book appointments in real time, keeping your schedule up to date.

How accurate are the quotes given by the AI?

Quotes are pulled directly from your provided pricing info or calculated using your pre-set pricing rules. This ensures every caller gets accurate, consistent quotes without you having to lift a finger.

What happens if the AI can’t answer a question?

If the AI encounters something outside of its knowledge base, it will professionally let the customer know and offer to have someone from your team follow up. You’ll receive the details immediately so you can respond quickly.